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Issue Details

I have
recently updated my Windows 10 operating system when I discovered that
NI software installers can not run anymore. I am getting an error
message thrown by Microsoft Visual C++ Runtime Library: 

Runtime Error!

<Path to executable>

This application has requested the Runtime to terminate it in
an unusual way.
Please contact the application's support team for more

result is the same no matter what NI installer I try to run (LabVIEW,
Drivers (ie: NI-DAQmx), VeriStand, DIAdem, patches, both 32/64-bit
versions, etc). Other (non-NI) installers work fine and already
installed NI software also work fine.




This issue has
been known to occur on Windows 10 systems updated to version 1809 (the
September 2018 update) that use a certain subset of all "Regional format"s of the form English (<My Country>).

To determine what version of Windows 10 you are running, type "winver.exe" into the Windows Start Menu and hit enter.

The following Regional format settings have been confirmed to cause this issue:
  • English (Sweden)
  • English (Netherlands)
  • English (Switzerland)
  • English (Germany)

Here are some examples that do work:

  • English (United Kingdom)
  • English (Belgium)
  • English (United States)

To get past this error you can:

  1. Open the Windows Start Menu and type "Region Settings", then hit enter (screenshot below)
  2. Change the Region Format to one of the known working regions included above and close the dialog.
  3. Run the installer and reboot if prompted
  4. Change the region setting back to its original language.





Additional Information

error is happening because Microsoft changed a longstanding behavior of
a language system API in Windows 10 1809 that results in the fatal
installer error.

This error will be encountered while running the following types of NI installers:
  • Any product installer released in 2011 or later.
  • Any installer created by NI Software (LabVIEW, TestStand, etc.) will build correctly but crash when run.
  • Installers run by NI Update Service.


Article N° 1379 du 27.02.2019 12:25:30 par Alain Gremaud -- Permalink : http://windows.epfl.ch/?article=1379
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